What payment methods are available?
We offer safe shopping and accept payments via PayPal, Credit card, Debit card or VISA. So you can choose the most suitable one for you.
Why I have not received an order confirmation?
Most of the time, this is because our customers have incorrectly entered their email addresses. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong, please contact us and we will fix it for you.
How can I modify my order?
Please note that we are only able to make changes to your order if it has not been fulfilled yet. We provide an order confirmation so our customers can check whether the order is correct. If you want to change anything in your order, please contact us via email within 24 hours after placing your order.
Can I cancel my order?
We are able to cancel the order if it has not been fulfilled yet. If you've placed an order with us and qualify for a cancellation, please note that there will be a $5.00 restocking fee applied to the order.
How much is the shipping fee?
US Flat rate of $4.99.
We offer FREE Shipping on all orders above $50.
Where do you ship?
We ship to the US.
How long does it take for an order to arrive?
- Our warehouse is based in the US. You can expect to receive your domestic order in 5-7 business days.
Delays may occur, due to bad weather and/or due to transportation delays caused by the carrier service, especially during the busiest months of the year (November and December).
How can I track my order?
All orders can be tracked by entering the tracking code included in the shipment confirmation email on the following website:
Why didn't my order come in one package?
We ship your orders from various warehouses. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once, they are on the way.
Tracking shows my order has been delivered but I haven't received it yet?
Please note that we will not be held responsible for any stolen packages. We provide a tracking number to each customer and it is the customer’s responsibility to track down their orders. If the tracking information states that the package was delivered to your address and you have not received it, please contact the nearest local post office or report it to the respective shipping carrier.
What if I want to return an item?
For any issues below, please contact us via email or via our Contact Us form:
- Not Satisfied
- Received a damage or defective item (Please send us a photo/short video clip)
- Missing order
- Incorrect Item received (Please provide us a photo showing the item that has been received)